General Registration Information
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The 2024 Schedule is subject to change. Please call our customer service team at (888) 224-4321 for further information.
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Courses are copyrighted by CAI and may not be audiotaped, videotaped or reproduced in any way for personal use or for public distribution or viewing without prior written permission.
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A student may audit a PMDP course as a refresher or in preparation for the Case Study if he/she has already successfully passed that course. The fee is $50 for students who have kept their course materials. The fee is $250 for students to audit the course and receive the course materials. To audit a course, a student must submit a request to CAI's Education Department by e-mailing [email protected]. For questions about course audits, call (888) 224-4321 and ask for the education department.
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To receive credit for a course, registrants must attend the entire course. Please review our policy carefully to ensure your request is accepted. All cancellation and transfer requests MUST be received in writing by 5:00 p.m. ET the day before the course begins. Cancellations and transfers will NOT be accepted the day of, or after, the course begins.
Please submit your request to our education department at [email protected].
Cancellations
If you wish to cancel your registration completely, a refund will be issued less a $100 administrative fee for requests received with two or more weeks' notice. A refund will be issued less a $150 administrative fee for requests received with less than two weeks' notice. CAI cannot leave course funds as a credit on your account. Refunds will not be issued after the course has begun.
If CAI should need to cancel a scheduled course, registrants can transfer their registration to another course or receive a refund, free of charge. CAI is not responsible for hotel or travel expenses incurred due to a course cancellation.
Transfers
For each registration transfer, there is a $25 administrative fee. Please note that early registration discounts do not carry over in a registration transfer, so additional charges may apply. As a CAI member, if you wish to transfer your registration payment to another manager who is not a CAI member, the non-member rate will be applied. All fees must be paid before starting the course. Students who attend a classroom course with a balance owed will not receive their course results until payment is received. CAI cannot leave course funds as a credit on your account. A new course or registrant must be selected before the transfer can occur. Registrations will not be transferred after the course has begun.
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For all live virtual, online and classroom courses, individual manager members and the primary contact for management company members of CAI may take any 200-, 300-, and 400-level courses at the member price listed on the course description page. For the M-100, any CAI member can take the course at the membership price. Registration is $579 for members and $679 for non-members.
For classroom courses, CAI strongly encourages you register online for immediate confirmation. Register online four or more weeks in advance and receive a $25 discount. If you are mailing your registration, call CAI to ensure space. Once your payment is processed, you'll receive a confirmation e-mail with course details.
Included Materials
Registration fees include a participant guide and additional resources.*
For students attending a classroom course, you will receive your course materials on the first day. Students are encouraged to bring a writing utensil, highlighter, and any other materials used for taking notes.
For students enrolled in an online course, all of the material needed is available in the online learning. CAI will also ship a hard copy of the participant guide within two to three weeks of registration. These materials are intended to be used as reference material upon completion of the course; they are not to be used in the completion of the online program.
*The M-300, M-320, and M-350 courses do not include a participant guide; all course information is included online only.
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The M-100 course and all 200-level courses include a multiple-choice examination. Participants will receive an e-mail after the course with information on accessing the online exam. Results are available immediately.
All registrants for any of CAI's online courses are provided two opportunities to take the exam. Students must complete the second attempt within the 120 day window associated with the course. Upon successful completion of the exam, individuals will instantly have access to a certificate of completion.
To protect student confidentiality, CAI provides exam results only to the student and only online. No grades will be released via telephone, fax, or e-mail.
Exam Retest
If you score below a 70 percent, you can retake the exam for $50. You must submit your retake request within 60 days of grade notification. The retake exam must be completed within 14 days after exam enrollment. If you fail to retake the exam or you do not pass after completing your retake, you will be required to retake the course at the full tuition price. Retake requests can be sent to [email protected].
CMCA Exam
The M-100 course, while recognized as fulfilling the educational prerequisite to establish CMCA eligibility, is not intended to be a CMCA preparatory course. Neither CAMICB nor CAI assert that completing the M-100 will enhance examination performance.
CMCA exam preparation tools and reference materials offered or suggested by CAMICB are presented as one component of candidate preparation for the CMCA examination. The use and/or purchase of any preparatory or reference tool is entirely optional. CAMICB does not assert that use of any single tool or combination of tools will enhance candidate performance. CMCA candidates are encouraged to develop a personal study plan incorporating a wide range of study tools and reference materials. -
CAI's online courses are self-paced and can be taken from any desktop or laptop computer. Students typically have 120 days, or 4 months, from the date of purchase to complete the course. During that time you can enter and exit the course as often as desired and the system automatically tracks your progress. Upon returning to the course you have the ability to return to the point in the course where you last left off.
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CAI strongly encourages students to register online with a credit card for immediate registration confirmation.
To mail in a check for a live course, download and complete the 2025 Live Course Registration Form and send it to the address on the form. Please call ahead to ensure space. -
If you require special accommodations to participate fully in our programs, please submit your request to [email protected] as soon as possible to ensure your request can be fulfilled.
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CAI is committed to providing a safe, productive, and welcoming environment for all course participants and CAI staff. All participants, including, but not limited to, students, instructors, volunteers, CAI staff members, Business Partners, and all others are expected to abide by this Virtual Courses Code of Conduct. This Policy applies to all CAI events.
CAI has zero-tolerance for any form of discrimination or harassment, including but not limited to sexual harassment by participants or our staff at our meetings.
If you experience harassment or hear of any incidents of unacceptable behavior, CAI asks that you inform [email protected] so that we can take the appropriate action.
Unacceptable Behavior is defined as:
- Harassment, intimidation, or discrimination in any form.
- Verbal abuse of any student, instructor, volunteer, CAI staff member, Business Partner, or other meeting guest.
Examples of verbal abuse include, but are not limited to, verbal comments related to age, gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any student, instructor, volunteer, CAI staff member, Business Partner, or other guest.In addition, participants are asked to adhere to the following rules:
- The recording or transmission of any education sessions, presentations, demos, videos, or content in any format is strictly prohibited.
- Disruption of presentations during sessions organized by CAI throughout the virtual meeting is strictly prohibited. All participants must comply with the instructions of the moderator and any CAI virtual event staff.
- Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. CAI reserves the right to remove such messages and potentially ban sources of those solicitations.
- Participants should not copy or take screen shots of Q&A or any chat room activity that takes place in the virtual space.
CAI reserves the right to take any action deemed necessary and appropriate, including immediate removal from the course without warning or refund, in response to any incident of unacceptable behavior, and CAI reserves the right to prohibit attendance at any future meeting, virtually or in person.
CAI Suitcasing Policy
CAI has a no-tolerance policy regarding “suitcasing,” which describes the practice by nonsponsoring companies or individuals of soliciting sales or sales leads during the course and/or wearing company logo wear. The use of company logos on virtual backgrounds, wearing logo clothing virtually, and solicitation to sell your product virtually in the conference platform is considered suitcasing. Nonsponsoring companies or individuals are prohibited from soliciting business in the virtual platform.
Violators of these policies will be removed from the course and charged the full registration rate, which must be paid prior to registering as an attendee, exhibitor, or sponsor at any future CAI course or other event.