M-390: Leadership Practices in Customer Service

Course Information

  • Acquire necessary customer service skills to communicate confidently with your clients and find solutions to common issues.

    Whether you lead a community association board, manage volunteers, collaborate with colleagues, or strive to meet the needs of your clients, this course is specifically designed to teach you how to effectively and confidently communicate and use the soft skills needed for providing the best experience for homeowners, clients, and colleagues. Topics include:

    • WOW Customer Service experiences
    • Defining Customer Service
    • Application to Association Management
    • Implementation
    • Recognition
    • Measuring Customer Service

  • Classroom Edition: 1​ day | 9 a.m. to 5 p.m. 

  • Perfect Phrases for Customer Service
    Digital access to sample documents, articles, and other resources

  • Students have 30 days from the live course to complete an online M-300 verification question and evaluation to ensure you get credit for this course. You must complete both items to receive credit.

  • CAI manager member: $579 | nonmember: $67​​9 | Join Now!

  • M-390 provides continuing education credit for the CMCA, AMS, and PCAM. Review the Continuing Education Course Matrix to learn more.​

Select Course Format

  • Connect in person with peers from your chapter, across the country, and around the world. Register early and save.

    For the latest dates and locations, head over to our Education for Managers page.
  • The M-390 is a unique course that requires live, in-person instruction from an experienced member of the CAI faculty. It is not currently offered as an Live Virtual course.
  • The M-390 is a unique course that requires live instruction from an experienced member of the CAI faculty. It is not currently offered as an online course.