M-202: Association Communications

Course Information

  • Learn key communication techniques to improve resident and board relations.
    This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports, and manage public relations. Topics include:

    • Practicing effective communication skills
    • Providing good customer service
    • Identifying and responding to owner needs
    • Addressing complaints and diffusing anger
    • Managing public relations
    • Preparing annual meeting notices, management reports, and rule violation letters
    • Writing informative newsletters

    • Virtual Edition (Zoom): 2 days | 12-3 p.m. ET both days​
    • Classroom Edition: 1.5 day blended learning course:
      • Day 1: 9 a.m. - 5 p.m. (in the classroom)
      • Half-day: Online content including a multiple-choice examination. The exam and online material must be completed within 30 days of the live course. Results will be available immediately after completing the exam. The half-day program, including the exam, can be taken from home, office, or anywhere with an internet connection.

  • In addition to a participant guide and digital access to bonus readings and materials, you will receive:

    • CAI Guide for Association Practitioners: Communications

  • At the conclusion of the course, we will add the final exam to your course package. You will have 30 days from your live course to go through all the material and complete the final exam. The exam includes 35 multiple-choice questions, is timed (90 minutes), and must be completed in a single session. If you do not pass on your first attempt, you can launch the exam again a second time. The passing score is 70%. At the end of the exam, you will see a learning objective of how you did on each section. Please record this information for future reference​.

  • CAI member: $579 | Nonmember: $67​9 | Join Now!

  • M-202 provides continuing education credit for the CMCA, AMS, and PCAM. Review the Continuing Education Course Matrix to learn more.​

Select Course Format

  • Connect in person with peers from your chapter, across the country, and around the world. Register early and save.

    For the latest dates and locations, head over to our Education for Managers page.
  • Get the education you need from the comfort of your home, office, or wherever is convenient. Collaborate with your instructor and peers remotely.

    Upcoming Live Virtual M-202 Courses
  • The M-202 is a unique course that requires live instruction from an experienced member of the CAI faculty. It is not currently offered as an Online Course.